All clients are required to save a card on file in order to schedule an appointment. First time extension clients are required to pay a $500 non-refundable (but transferable if needed) deposit in order to book their appointment. This deposit goes toward their final service total. By paying this deposit and/or by booking an appointment, you agree to our policies and procedures.

All guests are required to keep a card on file via secure electronic encryption through Mangomint for late cancellation and no-show purposes. Your card will never be charged without your knowledge or outside the circumstance of policy breach.

If you are more than 15 minutes late to your appointment, you are subject to a late charge of $35 if the stylist has heard from you and is still able to fit you in without disrupting her schedule. If you are too late and she is not able to get you in, you will need to reschedule and will be subject to a charge equal to 50% of the service total. That is a fee that does not go towards the service. If you are more than 15 minutes late and your stylist hasn't heard from you, that is considered a No-call, No-show and you will be subject to a fee equal to 100% of the service total.

If you are unable to make it to your appointment for any reason, you must let your stylist know at least 48 hrs in advance to avoid a cancellation fee. If you cancel or reschedule within less than 48 hours of your appointment time you will be subject to a charge equal to 50% of the service total. Same-day cancellations or failure to show up for your appointment will incur a charge equal to 100% of the scheduled service total. This is because it doesn't give us adequate time to fill that spot or give the clients on our waitlist an opportunity to receive the services they need. When we aren't given enough notice to fill that spot, not only are we missing out on a paycheck, but we are losing money that is being spent on rent, assistants, etc. Our clients are our top priority and there are specific circumstances where exceptions can be made, but that is under discretion of the stylist. The best way to avoid any cancellation fees is to shoot us a quick message at least 48 hrs before your appointment if you will be unable to make it. New extension installations must be canceled or rescheduled at least 2 weeks before the scheduled appointment time to avoid any cancellation fees or forfeit of deposit. This is because we begin prepping and customizing your extension hair before-hand and it is non-refundable. 

We value your time and make every effort to keep appointments running on schedule. However, every client and every head of hair is unique, and service times—especially with color and chemical services—can occasionally take longer than anticipated. Our priority is always the health of your hair and the quality of your results, and once a chemical service is in progress, our stylists cannot safely rush or shorten necessary steps simply to stay within the originally estimated timeframe. We believe every client deserves the same care, attention, and complete service they reserved, so we recommend allowing some flexibility in your schedule in the event your appointment begins or ends later than expected. Whenever possible, our team will communicate with you in advance if your stylist is running behind, and if there is a significant delay, you will be given the option to wait or reschedule to another available time. We sincerely appreciate your patience and understanding when unexpected delays occur; however, discounts or compensation are not provided for appointments running behind schedule.

At Madison Avenue Salon, we want every client to love their color. Because of this, we do offer technical adjustments when needed — we just ask that clients reach out within the appropriate time frame so we can help. Refunds and exchanges are not offered on any services. Once a service is performed, the time, product, and professional work cannot be returned. Technical adjustments are available if you reach out within 7 days of your appointment and there is a technical issue with your color. A technical adjustment would include unwanted lines, spots, or discoloration that is within the stylist's control. These adjustments are complimentary (one per client). A client must reach out ASAP if they notice an issue with their color and they will be scheduled to come in for an in-person assessment. Photos and messages can't show true tone, lighting, or dimension, and we want to get a full understanding of what's going on. Any adjustment must be scheduled within 7 days of your original appointment. After 7 days, adjustments are charged at full price, since factors outside of our control, like home care, heat styling, hard water, medications, and environmental exposure, can affect your hair once you leave the salon.

Please note: a change of preference is different from an adjustment. If the service was completed as discussed and the client later decides they want a different color or style, this is considered a change of preference and will be charged at full price. Inspiration photos are guidelines and not guarantees. We can never guarantee that your hair will match an inspiration photo. The end result is heavily determined by your hair, your starting point, and how it accepts the color. We are human and while we try out best, we cannot copy & paste any kind of color. Because of the variable nature of hair color- complimentary adjustments are only available if there is a technical error on the stylist's end- not if your hair doesn't exactly match your inspiration or what you envisioned in your head. Future appointments are for refining and perfecting your color as it is very normal for it to take multiple times to fully achieve your goals. 

Refunds and exchanges are not offered on any services. Once a service is performed, the time, product, and professional work cannot be returned. 

While it is completely up to you whether you would like your face in photos or not, we do reserve the right to take photos of the back of your hair (before, after and during) for proof of service. Any photos taken are property of Madison Avenue and may be use for social media and marketing purposes.

By scheduling an appointment you are also acknowledging that hair color involves processes using chemicals. Your stylist will do everything in her power to achieve your goals while preserving the health of your hair, but you also acknowledge that there are many factors and variables that can influence how the chemicals react to your hair that, often-times, is out of your stylist’s control. While we do everything possible to preserve the health of your hair, bleaching hair can be a damaging process. In order to keep your hair healthy, home care is just as important as what is done in the salon. If you fail to notify your stylist of at-home or non-professional hair color (sally’s color is NON professional), a $100 fee Plus the cost of additional product may be applied to your service because your stylist is now doing a color correction. By booking an appointment you agree to all of these policies.

Again, thank you so much for your understanding. You guys make our world go round! We are so grateful that you are choosing us to make your hair dreams a reality! We can’t wait to have you in our chair!